The Report illustrates the main effects of the healthcare emergency on international Retail, focusing attention on measures put in place by large chains in response to the crisis. It also presents the state of the art in the retail world in Italy, with specific focus on the impact of Covid-19, on the role of digital innovation in reactions to the new circumstances dictated by the pandemic.
• What impact has Covid-19 had on the evolution of the Retail sector? • How much do Italian retailers invest in digital innovations? • Which digital innovations are most widely adopted by Italian retailers? • What role does eCommerce play in Italian retail? Which models of omnichannel integration are most widely used?