The Report provides and overview of main results of the Digital B2b Observatory 2020/2021 Research, touching on the following topics: B2b eCommerce, impact of Covid-19 on internal and interface processes, Italian electronic invoicing, digital storage, mandatory electronic orders in healthcare, B2b Customer Experience, company data valorisation, Blockchain and Artificial Intelligence applied to the supply chain.
How has the B2b maturity index varied between 2019 and 2020?
How much is B2b eCommerce worth and how widespread are the technologies that support it?
What are the innovation drivers resulting from the Covid-19 pandemic?
How many invoices have been exchanged through the Exchange System (Sistema di interscambio) in 2020, and what is the trend compared to 2019?
How many electronic orders have been made through NSO in 2020 and what is the opinion of NHS (Italian SSN) suppliers on this project?
How widespread is Peppol and obligatory electronic invoicing in B2g and B2b at European level?
What are the approaches to Customer Experience in B2b and the degree of maturity within businesses?
What are the main Blockchain, Artificial Intelligence, and RPA supply chain applications?
The digitization projects of Italian businesses
B2b eCommerce to enhance efficiency and effectiveness during the pandemic