The Report provides and overview of main results of the Digital B2b Observatory 2020/2021 Research, touching on the following topics: B2b eCommerce, impact of Covid-19 on internal and interface processes, Italian electronic invoicing, digital storage, mandatory electronic orders in healthcare, B2b Customer Experience, company data valorisation, Blockchain and Artificial Intelligence applied to the supply chain.
- How has the B2b maturity index varied between 2019 and 2020?
- How much is B2b eCommerce worth and how widespread are the technologies that support it?
- What are the innovation drivers resulting from the Covid-19 pandemic?
- How many invoices have been exchanged through the Exchange System (Sistema di interscambio) in 2020, and what is the trend compared to 2019?
- How many electronic orders have been made through NSO in 2020 and what is the opinion of NHS (Italian SSN) suppliers on this project?
- How widespread is Peppol and obligatory electronic invoicing in B2g and B2b at European level?
- What are the approaches to Customer Experience in B2b and the degree of maturity within businesses?
- What are the main Blockchain, Artificial Intelligence, and RPA supply chain applications?
- The digitization projects of Italian businesses
- B2b eCommerce to enhance efficiency and effectiveness during the pandemic
- Customer Experience to get closer to B2b clients
- Regulatory requirements: a driver to digitization
- Innovative technologies for process automation
Add to favourites +
Share on Linkedin
Add to favourites
Share
