Smart Working in the PS Observatory: 2023 Research

The Smart Working in the PS Observatory starts within the Smart Working Observatory, that is part of a broader Research context which for over 10 years has been studying the evolution of people’s way of working. By Smart Working we mean: “A new management ideal based on giving back to people flexibility and independence in choosing the location, schedule, and instruments to use in return for greater accountability on results”.

Now in its third edition, il Tavolo is reserved to Public Sector bodies and aims to be the point of reference for the development and spread of new Smart Working based work organization models for the Public Sector. The Observatory will examine, in particular, distinctive Smart Working aspects and the development trends in the public sector to define methodologies and Best Practices that can support the PS in order to be able to fully leverage the opportunities that Smart Working provides to modernization and organizational, technological, and management (managerial) innovation of the PS.

2023 Smart Working in the PS Research

As part of the 2023 Research the Observatory will:

monitor the spread of Smart Working initiatives in public sector bodies, keeping track of the various work time and place flexibility initiatives;
monitor the spread of digital technologies enabling Smart Working in the PS;
analyze the evolution of spaces and of modes of use (e.g. desk sharing, space sharing between public sector bodies, …);
analyze the impact of Smart Working on performances (e.g. efficiency, productivity, …) and organizational well-being (e.g. sense of belonging, cohesion, manager-employee relationship);
understand people’s point of view by looking into the level of well-being and engagement with reference to work modes;
analyze the impact on the social, and economic sustainability of work (e.g. effects or initiatives to enhance addressed to the territory, and encourage tourism;
monitor the quality of PIAO (Piano integrativo di attività e organizzazione – Integrated activities and organization plan) and enable to share organizational innovation initiatives connected with their application.

Research is based on an empirical analysis that through surveys and case studies involves over 400 Public Sector bodies every year and workers from Work-Table participating companies.

Events planned for the 2023 edition of the Observatory are:

two invitation based online workshops for Work-Table participating PS representatives;
two workshops attended in person in Milan (following the annual Smart Working Observatory Conference) and Rome.

Research activities planned for 2023 are:

in-field Research through questionnaires and direct interviews involving Human Resources and Organization reference contacts and General Managers of Italian Public Sector bodies;
survey on a statistically representative sample of workers and organizations with over 10 employees;
development of PS case studies that have adopted Smart Working with the aim of highlighting best practices.

The Observatory will create the following content:

A digital Report containing the main results of Research conducted in synergy with the Smart Working Observatory for the final Conference.

Mariano Corso

Chief Science Officer

Fiorella Crespi

Research Director

Alessandra Gangai

Senior Advisor

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For additional information, collaboration or support requests for the other research conducted by the Smart Working Observatory in the PS, please contact Fiorella Crespi (fiorella.crespi@polimi.it).