Publications

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    Report 02.05.2020

    At full Mobile speed!

    €190.00
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    The relevance that the Mobile channel is gaining in the relationship process between company and consumer clearly emerges from these elements: high number of Mobile Surfers; pervasive impact of the Mobile channel in all sectors and all purchasing process stages; continuous technology innovations of the channel (such as augmented reality, biometrics, etc.) enabling services and a customer experience that would not be possible through other contact points.
    Observatory Mobile B2c Strategy
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    Infographics 01.27.2020

    At full Mobile speed!

    FREE
    A good piece of news is that Mobile technology is no longer just a “trend” for Italian companies. The Observatory’s 2018 research has, in fact, identified a variety of data witnessing the growing maturity of companies in using this channel to support their communication, marketing, sales, and customer care strategies or in other terms, the customer relationship process. Research findings can therefore be summarized by the expression “At full Mobile speed!”.
    Observatory Mobile B2c Strategy
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    Infographics 12.13.2019

    Welcome to the Supply Chain Finance collaborative arena

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    The Italian Supply Chain Finance market is one of the biggest in Europe: how can financiers serve an interesting sector such as that of SMBs? What role does technology play in this environment?
    Observatory Supply Chain Finance
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    Report 11.26.2019

    Welcome to the Supply Chain Finance collaborative arena

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    Collaborations between banks, technology providers, trade associations, logistics providers and fintech companies are multiplying, new technologies are spreading, such as Blockchain, Internet of Things and Artificial Intelligence and the use of innovative solutions is gaining in strength. In Italy, Supply Chain Finance - the set of working capital financing solutions that can leverage the role of companies within the supply chain - is now a well-established ecosystem that involves many players, offers concrete opportunities for financing companies and is also becoming accessible to SMBs.
    Observatory Supply Chain Finance
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    Report 02.04.2019

    Smart Working: keep this revolution going

    €190.00
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    One year after approval of the law on Smart Working, the Report takes stock of the situation as regards the spread of Smart Working initiatives in private and public organisations in Italy. Research results and debates with the players involved are leveraged to conduct an in-depth examination on how Smart Working is changing the face of company facilities, its links with digital innovation, and the effects on productivity, people motivation, and satisfaction.
    Observatory Smart Working
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    Infographics 10.30.2018

    Smart Working: keep this revolution going

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    How many are the Smart Workers in Italy and what motivates them? What benefits and criticalities do they come across? What is status of the spread of Smart Working in Italy and what effects have recent legislative provisions caused? What are the characteristics of the implemented Smart Working initiatives? The infographic addresses these and other questions, comparing large enterprises, Public Sector, and SMBs.
    Observatory Smart Working
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    Report 09.12.2018

    People 4.0: staying ahead to avoid falling behind

    €190.00
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    HR Management is increasingly aware of the ongoing digital transformation and yet there is a frequent lack of structured strategies to sustain this change, strategies formulated by building on the business plan, in order to develop skills, roles and leadership styles (People Strategy). The road still seems long, and challenging times await HR Management over the next few years: to help people adapt to a professional world which is changing as fast as digital technology itself.
    Observatory HR Innovation Practice
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    Report 07.16.2018

    Supply Chain Finance: towards new perspectives

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    Despite the economic upturn, Italy still has the dubious honour of having the largest potential market for Supply Chain Finance in Europe. How is the market (potential and served) for SCF solutions evolving in Italy and in Europe? What business models do the new startups in the sector use? How can new players, such as logistics service providers, find business opportunities in SCF? What is the evolutionary outlook for SCF, considering the impact of digital innovation?
    Observatory Supply Chain Finance
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    Infographics 05.16.2018

    People 4.0: staying ahead to avoid falling behind

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    The world is changing. New technology trends such as Artificial Intelligence and Analytics have an increasing impact on the business world and on people’s daily life. Is the HR department ready to face these challenges? What is it doing to support the organization in facing the digital transformation? Is it rethinking its competences and people development and management processes to make them adequate to the changes introduced by digital technology?
    Observatory HR Innovation Practice
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    Report 04.18.2018

    An ever more Mobile customer journey: ready for the next level?

    €190.00
    +vat
    The relevance that Mobile technology is gaining in the relationship between company and consumer is apparent from these elements: high number of Mobile Surfers and the specificities of their online behavior; the pervasive impact of Mobile technology in all sectors and all stages of the purchasing process; the channel’s continuous technological evolutions (such as augmented reality, biometrics, voice recognition, ultra-broadband connectivity, etc.), enabling services and customer experiences that would not be possible through other points of contact. These points clearly show companies the urgency of questioning themselves on which opportunities should be leveraged, and of developing an appropriate channel strategy.
    Observatory Mobile B2c Strategy
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    Report 04.13.2018

    New Ways of Working: Taking Stock of Smart Working in Europe

    €110.00
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    Smart Working is a topic of interest not just in Italy, but internationally. Looking beyond Italian borders, we see that the concept is present, albeit with different names, characteristics and levels of maturity in many European countries. Indeed, the European Parliament “supports smart working” (Resolution of 13 September 2016, General Principle no. 48). The most pioneering countries in Europe in the field of Smart Working include Great Britain, the Netherlands and Belgium, with examples of Smart Working initiatives in both the private and public sectors.
    Observatory Smart Working
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    Infographics 03.15.2018

    Supply Chain Finance: towards new perspectives

    FREE
    There are new, innovative solutions appearing on the market, how do I choose the best one for my business? What role do new participants, such as logistics service providers, play? Technology for SCF: is it an enabler, or a strategic component? What are the current trends, in what directions are things evolving?
    Observatory Supply Chain Finance
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    Report 02.27.2018

    Smart Working: below the tip of the iceberg

    €190.00
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    During 2017 the law on Smart Working was approved and more and more companies are experimenting with Smart Working, among the public sector and SME sas well, although in a different shape and form than in large businesses.
    Observatory Smart Working
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    Infographics 02.14.2018

    An ever more Mobile customer journey: ready for the next level?

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    Adoption of Mobile technology is growing among both consumers and companies. 42% of Mobile Surfers is making purchases also through their Smartphone and so in 2017 the weight of Mobile Commerce on total increased to 25% (up from 65% of the previous year). The growth of investments in Advertising on Smartphone by Businesses is also in the double digit range (+49%) with over one billion euros. Only one out of twenty five companies does not yet have a site optimized for mobile viewing, and no less than nine out of ten have developed at least one Mobile Application to provide services to their customers.
    Observatory Mobile B2c Strategy
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    Report 01.22.2018

    Building an organisation for the future starting from people: the role of the HR Department in digital transformation

    €190.00
    +vat
    Digital transformation is entering into every area of people’s lives, changing how we live, learn, work and interact. It is a proper revolution, where digital innovation is calling the shots, changing the rules of the workplace and provoking an increasingly burning debate about their medium-long term implications for employment. The events taking place can be seen as a perfect storm, a driving force that is compelling organisations to innovate by putting practices and processes into discussion. The function of the HR Director is evolving within this landscape, taking on the increasingly important role of enabling the development and sourcing of key skills for organisations (digital or not) and of guiding the process of change.
    Observatory HR Innovation Practice
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