Publications

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    Infographics 01.27.2020

    At full Mobile speed!

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    A good piece of news is that Mobile technology is no longer just a “trend” for Italian companies. The Observatory’s 2018 research has, in fact, identified a variety of data witnessing the growing maturity of companies in using this channel to support their communication, marketing, sales, and customer care strategies or in other terms, the customer relationship process. Research findings can therefore be summarized by the expression “At full Mobile speed!”.
    Observatory Mobile B2c Strategy
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    Infographics 12.11.2018

    Fintech & Insurtech: Italy sets sail

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    The Fintech & Insurtech Observatory studies digital innovation in the world of finance and insurance. The 2018 Research focused on the following topics: Use of digital technology in Banks and Insurance companies; Open Finance Journey; Business models of Fintech & Insurtech startups; Blockchain in Banks and Insurance companies; Digital Wealth Management; Usage levels and awareness of Digital Finance and Insurance services on the part of Italian SMBs and users.
    Observatory Fintech & Insurtech
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    Infographics 06.21.2018

    Industry 4.0: Produce, Improve, Innovate

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    The Industry 4.0 topic is increasingly well known: this year’s research shows that only 2.5% of companies do not yet know what it is. The market in Italy continues to grow, due in part to the boost given the by National Plan. But how ready are companies to face Industry 4.0? What are the main differences between SMEs and large companies in their approach to Industry 4.0?
    Observatory Industry 4.0
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    Infographics 05.24.2018

    Fintech & Digital Finance: which model for Italy?

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    The digital revolution is assailing the Italian financial sector, which, although there has been an increase in the understanding of the impact of new technologies – seems still anchored in the traditional approach, based on a physical counter, and in which there is frequently still no defined strategy for the digital transformation process.
    Observatory Fintech & Insurtech
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    Infographics 05.16.2018

    People 4.0: staying ahead to avoid falling behind

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    The world is changing. New technology trends such as Artificial Intelligence and Analytics have an increasing impact on the business world and on people’s daily life. Is the HR department ready to face these challenges? What is it doing to support the organization in facing the digital transformation? Is it rethinking its competences and people development and management processes to make them adequate to the changes introduced by digital technology?
    Observatory HR Innovation Practice
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    Infographics 02.14.2018

    An ever more Mobile customer journey: ready for the next level?

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    Adoption of Mobile technology is growing among both consumers and companies. 42% of Mobile Surfers is making purchases also through their Smartphone and so in 2017 the weight of Mobile Commerce on total increased to 25% (up from 65% of the previous year). The growth of investments in Advertising on Smartphone by Businesses is also in the double digit range (+49%) with over one billion euros. Only one out of twenty five companies does not yet have a site optimized for mobile viewing, and no less than nine out of ten have developed at least one Mobile Application to provide services to their customers.
    Observatory Mobile B2c Strategy
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    Infographics 01.15.2018

    Building an organisation for the future starting from people: the role of the HR Department in digital transformation

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    The HR Department has a leading part to play in supporting organisations in the changes needed for the process of digital transformation, and to do so, the skills and the processes typical of the department must be adapted.
    Observatory HR Innovation Practice
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    Infographics 10.26.2017

    Industry 4.0: Italy's great chance

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    The last twelve months for the Italian Industry were of prime importance, in terms of the number and entity of the changes taking place. What do industrial companies in Italy currently know about Industry 4.0? How much is the Industry 4.0 market worth in Italy? What is the impact of the Italian National Plan for Industry 4.0? How are companies reacting to the fourth industrial revolution?
    Observatory Industry 4.0
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    Infographics 06.06.2017

    Digital Rethinking in Banking and Finance

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    Is the Italian Financial ecosystem ready for the changes brought by Digital Innovation? Which financial value elements are Fintech Startups aiming for? What are the projects in Italy and abroad that best leverage Big Data? In what way can Big Data opportunities in finance be governed? What is the Digital Asset Management and Robo Advisor scenario at Italian and international level? How are Italian banks facing Blockchain innovations?
    Observatory Fintech & Insurtech
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    Infographics 05.30.2017

    Mobile: think out of the box

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    The approach to Mobile transformation is becoming more mature, but it is possible to identify 5 different behavior clusters among Italian companies.
    Observatory Mobile B2c Strategy
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    Infographics 11.29.2016

    HR Business Enabler: data, technologies and skills to leverage human resources

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    One of the main, high priority challenges that HR professionals must face in 2016 is managing company reorganizations, reported by over half of the interviewed sample (52%), followed by the need to increase worker motivation and satisfaction (39%), by searching for new roles and skills (34%), and employer branding and new talents attraction (34%). Also growing, compared to last year, is the need to organize Smart Working initiatives focused on revising work models: 1 HR management office out of 3 considers this theme highly relevant.
    Observatory HR Innovation Practice
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    Infographics 06.21.2016

    Digitalizating the Industry: Work in Progress in Italy

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    the Smart Manufacturing market in 2015 is worth nearly 10% of overall industry investments and expected growth in 2016 is 20%. Over 600 applications censed in Italy equal to +30% from last year: primarily Industrial IoT and Industrial Analytics technologies.
    Observatory Industry 4.0
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    Infographics 02.03.2016

    Strategy, organization and data: the pillars of mobile transformation

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    For years the approach to Mobile as a tool to enhance customer relationships was generally tactical and experimental. In 2014 awareness that the Smartphone is an essential touch point in customer relationship and loyalty strategies and a catalyst for other points of contact. 2015 can be considered the “course change” year: in two out of three companies mapped in the Observatory’s Research, the process towards Mobile Transformation has started
    Observatory Mobile B2c Strategy
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    Infographics 07.07.2015

    Competitiveness of Manufacturing goes through the Digital technology

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    Smart Manufacturing will inevitably become the model of manufacturing for the future, a model that is as complex as it is fascinating. It is based upon the idea that, by using several innovative technologies - let’s call them smart manufacturing technologies - manufacturing companies will be able to get their resources (these being physical assets, people and information, both internal to the factory and distributed along the value chain) to inter-connect and cooperate to a much greater extent. This will drastically alter their efficiency and competitiveness.
    Observatory Industry 4.0
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    Infographics 05.27.2015

    HR Digital Leadership: new skills and professionalism to ride the Digital Transformation

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    Organisations search for people with the digital capabilities needed to transform their businesses from a digital perspective. The professional figures most in demand are the eCRM & Profiling Manager, the Digital Marketing Manager and the Chief Innovation Office, while the Chief Digital Officer is the most difficult to find on the market. Soft skills are also re-examined in a digital key.
    Observatory HR Innovation Practice
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