Publications

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    Report 07.10.2019

    The store of the future. The place to be!

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    Physical stores are no longer just a place providing physical access to products, but have become open spaces, integrated with other digital channels oriented not only to transactions but also to relationships.
    Observatory Digital Innovation in Retail
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    Infographics 07.10.2019

    The store of the future. The place to be!

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    The success of eCommerce and the start of new interaction and purchasing modes change the reasons that drive consumers to visit a store. The sales point has lost its original purpose of enabling physical access to products and is now searching for new meaning and purposes, including relational.
    Observatory Digital Innovation in Retail
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    Report 05.02.2019

    Companies and startups in the digital transformation tornado: the search for innovation

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    Digital Innovation priorities for companies in 2019 and the scenario of hi-tech startups funded in Italy.
    Observatory Digital Transformation Academy, Hi-Tech Start-up, Startup Intelligence
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    Report 07.04.2018

    Tools and Safeguards for increasingly sustainable gaming: Data and analysis of the Online Gaming sector in Italy

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    The digitalization process, the upgrading of broadband connections and the growth in the number of smartphones have influenced consumer behaviour, shaping the development of the Online Gaming sector. The regulated market is growing, as it succeeds in taking more and more players away from illegal sites. It is also increasing awareness of social sustainability in the sector by enhancing tools to safeguard players.
    Observatory Online Gaming
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    Infographics 04.12.2018

    Safeguards and tools for more sustainable gaming: Data and analysis of the Italian Online Gaming sector

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    Social Sustainability has been a priority for some years now, not just for governments in developed countries, but also for companies operating in those countries. In the Online Gaming sector, this concept is reflected in a vast array of policies and procedures, including as part of the Responsible Gaming programs. In contrast to illegal gaming, safeguarding players from fraud and problematic gaming and the prevention of underage Gaming are the cornerstones of the regulated Italian framework, which, together with digitalisation, the enhancement of broadband connections and the growth in the number of smartphones, have influenced consumer behaviour and shaped the evolution of the sector.
    Observatory Online Gaming
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    Report 03.28.2018

    Retail of the future, between tradition and innovation

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    Digital innovation is bringing profound changes to traditional Retail, and the industry needs to come up with a plan to transform the relationship between business and consumers in an omnichannel context.
    Observatory Digital Innovation in Retail
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    Infographics 11.16.2017

    Retail of the future: between tradition and innovation

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    For Italy’s top retailers, the biggest challenge for the store of the future will be to offer an efficient and enjoyable customer experience to consumers with a multitude of different needs and behaviours.
    Observatory Digital Innovation in Retail
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    Report 10.20.2017

    Arts and Cultural Heritage: dawn of a digital renaissance

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    Digital innovation is breaking ground within cultural institutions: operators require operating efficiency and visitors request increasingly exciting services. A minority of institutions is, in fact, aiming for a more compelling offer to engage users and help them plan their visit. The innovation border in the Art and Tourism sector is therefore rapidly expanding, as confirmed by the proliferation of Startups in this sector.
    Observatory Digital Arts & Culture
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    Infographics 06.05.2017

    Cultural Heritage and Activities: the dawn of Digital Renaissance

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    Digital innovation can constitute a powerful opportunity for a breakthrough in the valorization of the Cultural Heritage and Activities in Italy: how is it visible within museums? How are new digital channels used? Digital innovation is entering museums mainly through communication with instruments such as Web site, social networks and newsletters.
    Observatory Digital Arts & Culture
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    Report 05.31.2017

    Online Gaming: Growth of the legitimate circuit

    €190.00
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    Opposing unlawful gaming, offer extension, taxation based on expenditure and rules to safeguard players have all led to the recovery of most of the unofficial ‘activity’ with a consequent increase of gaming flows in the Italian legitimate circuit. With the advancements of the regulatory and gaming framework the sector’s attractiveness has increased and over recent years there have been two major developments: Italian players have returned to the legitimate circuit and the entry in the Italian market of big international operators that have brought their base of Italian clients with them.
    Observatory Online Gaming
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    Infographics 05.05.2017

    Online Gaming: growth of the legitimate circuit

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    Opposing unlawful gaming, offer extension, taxation based on expenditure and rules to safeguard players have all led to the recovery of most of the unofficial ‘activity’ with a consequent increase of gaming flows in the Italian legitimate circuit. With the advancements of the regulatory and gaming framework the sector’s attractiveness has increased and over recent years there have been two major developments: Italian players have returned to the legitimate circuit and the entry in the Italian market of big international operators that have brought their base of Italian clients with them.
    Observatory Online Gaming
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    Infographics 02.03.2017

    Technologic and digital innovation for ever more SMART logistics

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    What are the main figures and scenarios of third party logistics in Italy? What are the new paradigms and services within the logistics offering? In the shift from multichannel to omnichannel, what are the possible logistics models and their integration with traditional channels? What are the evolution scenarios? Which technologic and digital innovations are changing the face of logistics today?
    Observatory Contract Logistics “Gino Marchet”
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    Slide Booklets 01.24.2017

    Overview of digital innovation in Retail: people, technologies, experiences

    €110.00
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    To face new challenges such as consumer digitalization and competition from Dot-Coms, Italian Retail needs to design an innovation strategy. Innovation is not only based on competences and standardized mechanisms but also on talent, disposition to change and unconventional contamination mechanisms open to external players (such as startups).
    Observatory Digital Innovation in Retail
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    Infographics 01.20.2017

    Digital Retail in Italy: people, technologies, experiences

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    What is the level of digital maturity of Retail in Italy? Analysis of governance mechanisms and key figures of digital innovation among top Italian retailers. Evaluation of the digital innovation spread in back-end and front-end processes and of the level of omnichannel integration among top and medium-small Italian retailers. Study of customer experience innovation models and of the in-store customer journey.
    Observatory Digital Innovation in Retail
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    Infographics 01.20.2017

    Open Digital Innovation: companies and startups together to redesign the future

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    Managing digital innovation today is one of the business priorities of Italian companies. Proof is in the stability of the ICT budget that in 2017 is expected to increase at an overall rate in line with 2016, between 0.5% and 0.6%, with investments directed primarily to ERP, Big Data and Analytics–Business Intelligence, digitalisation and dematerialization systems. It is confirmed by the fact that in 39% of companies an additional budget is available for digital innovation also in other departments, in 8% of cases comparable or greater than that of the ICT Department.
    Observatory Digital Transformation Academy
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