Publications

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    Report 07.10.2019

    The store of the future. The place to be!

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    Physical stores are no longer just a place providing physical access to products, but have become open spaces, integrated with other digital channels oriented not only to transactions but also to relationships.
    Observatory Digital Innovation in Retail
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    Infographics 07.10.2019

    The store of the future. The place to be!

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    The success of eCommerce and the start of new interaction and purchasing modes change the reasons that drive consumers to visit a store. The sales point has lost its original purpose of enabling physical access to products and is now searching for new meaning and purposes, including relational.
    Observatory Digital Innovation in Retail
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    Slide Booklets 07.09.2019

    Interpretation and Application of Design Thinking across Roles

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    Which are the profiles of the Design Thinking adopters in Italy? Which are the main skills and abilities characterizing the various adopters of Design Thinking?
    Observatory Design Thinking for Business
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    Slide Booklets 07.09.2019

    Adoption of Design Thinking across Industries

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    Where is Design Thinking most widely used? What are the sectors that use it most and why?
    Observatory Design Thinking for Business
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    Report 04.04.2019

    Mapping Design Thinking: Transformations, Applications and Evolutions

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    The report explores how Design Thinking is interpreted by consultants, adopted by innovators and evolved by startups.
    Observatory Design Thinking for Business
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    Report 06.05.2018

    Startups in the Design Thinking Ecosystem

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    The ecosystem of startups active in the field of Design Thinking is still immature: • worldwide, only 150 startups supporting Design Thinking phases have been found; • overall, these startups have received 908 million dollars in funding (7 million on average); • almost all the startups support digitally-enabled service design; • the startups seem to rely on consolidated organizational structures (more than 10 employees) • Creative Confidence is the Design Thinking approach mostly supported by startups (66 out 0f 150)
    Observatory Design Thinking for Business
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    Report 05.25.2018

    4 kinds of Design Thinking

    €110.00
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    The detailed analysis of over 40 organizations providing advisory services based on the Design Thinking paradigm allow us to map 4 different and particular kinds of Design Thinking. More specifically, the case studies of 17 Design Studios, 6 Digital Agencies, 13 Strategic Consultants, and 11 Technology Developers demonstrate that the Design Thinking paradigm can assume different forms and interpretations according to the nature of the companies involved (service provider and client), the specific challenges, and the objectives of the innovation project: • Creative Problem Solving: Solving wicked problems adopting both analytical and intuitive thinking; • Sprint Execution: Delivering and testing viable products in order to learn from customers and improve the solution; • Creative Confidence: Engaging people to make them more confident with creative processes; • Innovation of Meaning: Envisioning new directions that aim at proposing meaningful experiences to people.
    Observatory Design Thinking for Business
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    Report 05.25.2018

    Design Thinking capabilities

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    The skills, competences and attitudes adopted by Service providers in offering Design Thinking services varied depending on the fact that they are adopting Creative Problem Solving, Sprint Execution, Creative Confidence or Innovation of Meanings. The survey conducted shows that 51% of the Service Providers adopt most of the time Design Thinking to manage innovation process and they suggest to reinforce different skills, competences and attitudes for each paradigm. In addition, the report shows the expected improvements in terms of skill, competences and attitudes that Innovators expect from the adoption of Design Thinking.
    Observatory Design Thinking for Business
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    Report 03.28.2018

    Retail of the future, between tradition and innovation

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    Digital innovation is bringing profound changes to traditional Retail, and the industry needs to come up with a plan to transform the relationship between business and consumers in an omnichannel context.
    Observatory Digital Innovation in Retail
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    Report 03.16.2018

    Which Kind of Design Thinking is right for you?

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    Design Thinking is rapidly diffusing. As a consequence, different interpretations of the same paradigm are emerging. Would you discover the kind of Design Thinking that is right for you?
    Observatory Design Thinking for Business
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    Infographics 11.28.2017

    Digital b2b: the basis for a digital Italy

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    The time has come to go beyond single project “silos”-type digitalisation, or single company, “monad”-type, digitalisation, to concentrate on a truly integrated digital ecosystem, “Digital B2B”, laying sound foundations for digital transformation within Italy.
    Observatory Electronic Invoicing & B2b E-Commerce
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    Report 11.28.2017

    Digital B2b: the basis for a digital italy

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    Compared to 2015, 20% of companies are using digital instruments for B2B business in Italy, with numbers more than doubling in the five years between 2011 and 2016, from 50 thousand up to 120 thousand. Over half of the large companies (with at least 250 employees) and over one quarter of SMEs (with between 10 and 249 employees) use B2B e-commerce tools, for a value of about 310 billion euros in 2016 on a total of business transactions worth 2.2 trillion euros.
    Observatory Electronic Invoicing & B2b E-Commerce
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    Infographics 11.16.2017

    Retail of the future: between tradition and innovation

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    For Italy’s top retailers, the biggest challenge for the store of the future will be to offer an efficient and enjoyable customer experience to consumers with a multitude of different needs and behaviours.
    Observatory Digital Innovation in Retail
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    Report 10.20.2017

    Arts and Cultural Heritage: dawn of a digital renaissance

    €190.00
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    Digital innovation is breaking ground within cultural institutions: operators require operating efficiency and visitors request increasingly exciting services. A minority of institutions is, in fact, aiming for a more compelling offer to engage users and help them plan their visit. The innovation border in the Art and Tourism sector is therefore rapidly expanding, as confirmed by the proliferation of Startups in this sector.
    Observatory Digital Arts & Culture
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    Infographics 06.05.2017

    Cultural Heritage and Activities: the dawn of Digital Renaissance

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    Digital innovation can constitute a powerful opportunity for a breakthrough in the valorization of the Cultural Heritage and Activities in Italy: how is it visible within museums? How are new digital channels used? Digital innovation is entering museums mainly through communication with instruments such as Web site, social networks and newsletters.
    Observatory Digital Arts & Culture
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