Publications

1-9 of 9 results
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    Report 03.28.2018

    Retail of the future, between tradition and innovation

    €190.00
    +vat
    Digital innovation is bringing profound changes to traditional Retail, and the industry needs to come up with a plan to transform the relationship between business and consumers in an omnichannel context.
    Observatory Digital Innovation in Retail
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    Infographics 11.16.2017

    Retail of the future: between tradition and innovation

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    For Italy’s top retailers, the biggest challenge for the store of the future will be to offer an efficient and enjoyable customer experience to consumers with a multitude of different needs and behaviours.
    Observatory Digital Innovation in Retail
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    Infographics 02.03.2017

    Technologic and digital innovation for ever more SMART logistics

    FREE
    What are the main figures and scenarios of third party logistics in Italy? What are the new paradigms and services within the logistics offering? In the shift from multichannel to omnichannel, what are the possible logistics models and their integration with traditional channels? What are the evolution scenarios? Which technologic and digital innovations are changing the face of logistics today?
    Observatory Contract Logistics “Gino Marchet”
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    Slide Booklets 01.24.2017

    Overview of digital innovation in Retail: people, technologies, experiences

    €110.00
    +vat
    To face new challenges such as consumer digitalization and competition from Dot-Coms, Italian Retail needs to design an innovation strategy. Innovation is not only based on competences and standardized mechanisms but also on talent, disposition to change and unconventional contamination mechanisms open to external players (such as startups).
    Observatory Digital Innovation in Retail
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    Infographics 01.20.2017

    Digital Retail in Italy: people, technologies, experiences

    FREE
    What is the level of digital maturity of Retail in Italy? Analysis of governance mechanisms and key figures of digital innovation among top Italian retailers. Evaluation of the digital innovation spread in back-end and front-end processes and of the level of omnichannel integration among top and medium-small Italian retailers. Study of customer experience innovation models and of the in-store customer journey.
    Observatory Digital Innovation in Retail
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    Slide Booklets 12.06.2016

    The digital innovations supporting omni-channel at leading Italian retailers

    €110.00
    +vat
    To effectively manage customer relationships, it is important for retailers to develop an omni-channel strategy that includes combined and integrated use of physical, online and mobile channels.
    Observatory Digital Innovation in Retail
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    Report 12.02.2016

    Omnichannel Retail: an evolution path towards integrated use of physical and online channels

    €110.00
    +vat
    The report describes possible ways of getting to Omnichannel Retail by analysing 7 different innovation macro-areas and highlighting major change drivers and main barriers to the development of omnichannel projects.
    Observatory Digital Innovation in Retail
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    Report 01.11.2016

    Overview of Digital Innovation in Retail: in search of value

    €110.00
    +vat
    Retailers face a series of challenges. On the one side, Italian consumers are ever more digitally aware, on the other increasingly burdensome management of back-end processes, due in part to the greater range on offer and in part to the shorter average life-cycle of the products. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Infographics 11.18.2015

    Digital Innovation in Retail: looking for value

    FREE
    Italian users are becoming increasingly inter-connected, digitally aware consumers. As of 2015, the number of Italian Internet users is approaching 38 million, of whom 17.7 million are online shoppers and 31 million smartphone users. In addition to managing these changes in consumer behaviour, retailers have also to face continuously more complex back-end processes and the range of available products has increased while the average product life cycle has shortened. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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