Publications

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    Report 07.10.2019

    The store of the future. The place to be!

    €190.00
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    Physical stores are no longer just a place providing physical access to products, but have become open spaces, integrated with other digital channels oriented not only to transactions but also to relationships.
    Observatory Digital Innovation in Retail
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    Infographics 07.10.2019

    The store of the future. The place to be!

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    The success of eCommerce and the start of new interaction and purchasing modes change the reasons that drive consumers to visit a store. The sales point has lost its original purpose of enabling physical access to products and is now searching for new meaning and purposes, including relational.
    Observatory Digital Innovation in Retail
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    Report 08.27.2018

    Digital Export, to each their own channel!

    €190.00
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    The digital channel is becoming increasingly relevant to access international markets and represents an undoubtedly interesting opportunity at global level. How to seize it?
    Observatory Digital Export
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    Report 03.28.2018

    Retail of the future, between tradition and innovation

    €190.00
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    Digital innovation is bringing profound changes to traditional Retail, and the industry needs to come up with a plan to transform the relationship between business and consumers in an omnichannel context.
    Observatory Digital Innovation in Retail
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    Infographics 03.22.2018

    Digital Export, to each their own channel!

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    The digital channel is clearly becoming more important for accessing international markets and undoubtedly represents an interesting opportunity at global level. How to seize it?
    Observatory Digital Export
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    Infographics 11.16.2017

    Retail of the future: between tradition and innovation

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    For Italy’s top retailers, the biggest challenge for the store of the future will be to offer an efficient and enjoyable customer experience to consumers with a multitude of different needs and behaviours.
    Observatory Digital Innovation in Retail
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    Report 09.07.2017

    Online exports: a challenge, many opportunities

    €190.00
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    Digital export, moving between challenges and new opportunities requires education, competences, disposition to change and adequate investments.
    Observatory Digital Export
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    Infographics 08.28.2017

    Digital export: a challenge, many opportunities

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    Digital export, moving between challenges and new opportunities requires training, competences, disposition to change and adequate investments. Here is the 2016-17 Research of the Export Observatory promoted by the School of Management del Politecnico di Milano.
    Observatory Digital Export
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    Infographics 02.03.2017

    Technologic and digital innovation for ever more SMART logistics

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    What are the main figures and scenarios of third party logistics in Italy? What are the new paradigms and services within the logistics offering? In the shift from multichannel to omnichannel, what are the possible logistics models and their integration with traditional channels? What are the evolution scenarios? Which technologic and digital innovations are changing the face of logistics today?
    Observatory Contract Logistics “Gino Marchet”
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    Slide Booklets 01.24.2017

    Overview of digital innovation in Retail: people, technologies, experiences

    €110.00
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    To face new challenges such as consumer digitalization and competition from Dot-Coms, Italian Retail needs to design an innovation strategy. Innovation is not only based on competences and standardized mechanisms but also on talent, disposition to change and unconventional contamination mechanisms open to external players (such as startups).
    Observatory Digital Innovation in Retail
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    Infographics 01.20.2017

    Digital Retail in Italy: people, technologies, experiences

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    What is the level of digital maturity of Retail in Italy? Analysis of governance mechanisms and key figures of digital innovation among top Italian retailers. Evaluation of the digital innovation spread in back-end and front-end processes and of the level of omnichannel integration among top and medium-small Italian retailers. Study of customer experience innovation models and of the in-store customer journey.
    Observatory Digital Innovation in Retail
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    Slide Booklets 12.06.2016

    The digital innovations supporting omni-channel at leading Italian retailers

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    To effectively manage customer relationships, it is important for retailers to develop an omni-channel strategy that includes combined and integrated use of physical, online and mobile channels.
    Observatory Digital Innovation in Retail
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    Report 12.02.2016

    Omnichannel Retail: an evolution path towards integrated use of physical and online channels

    €110.00
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    The report describes possible ways of getting to Omnichannel Retail by analysing 7 different innovation macro-areas and highlighting major change drivers and main barriers to the development of omnichannel projects.
    Observatory Digital Innovation in Retail
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    Infographics 02.25.2016

    Export & Digital: not a bad combination

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    Export is an important driver of Italian economy and represents a strong development opportunity for domestic business organizations. Though Export is very widespread in Italy, with about 20% of manufacturing companies (89,000) active on international markets, there are ample still unfulfilled opportunities, underdeveloped channels and opportunities to be grabbed. In particular, digital channels are not much used yet. Italian consumer goods Export happens primarily through traditional channels, with the intermediation of local importers or physical local retailers and privately owned shops
    Observatory Digital Export
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    Report 01.11.2016

    Overview of Digital Innovation in Retail: in search of value

    €110.00
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    Retailers face a series of challenges. On the one side, Italian consumers are ever more digitally aware, on the other increasingly burdensome management of back-end processes, due in part to the greater range on offer and in part to the shorter average life-cycle of the products. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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