Publications

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    Report 05.14.2020

    Bowling for a strike with Omnichannel Customer Experience: we can topple barriers!

    €190.00
    +vat
    In 70% of the large and medium-large companies analysed in this Research, top management are talking about omnichannel, although in many cases without a clear formalization of objectives and strategies. This highlights how there is widespread awareness of the importance of managing the different channels for relating with customers in an integrated way, but at the same time, it is still very hard to put into practice due to the many barriers to overcome.
    Observatory Omnichannel Customer Experience
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    Report 04.30.2020

    B2c eCommerce: The growth and innovation engine in Retail!

    €190.00
    +vat
    The importance of eCommerce in Italy continues to grow. Although it still accounts for “only” 7% of total purchases, it is responsible for over half of Retail growth. If well managed, the channel offers numerous growth opportunities to companies, both commercial and non-commercial.
    Observatory eCommerce B2c
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    Report 02.24.2020

    Industry 4.0: People at the core of the revolution

    €110.00
    +vat
    The 2018-2019 Research at the Industry 4.0 Observatory added a new chapter, dedicated to the human factor: in addition to the “Skills” topic, this year we also considered the topic of organization, in the dual meanings of macro organization and micro organization; in fact, digital technologies change the type of contribution required from workers (from manual to intellectual), the dynamics of decision making (from prescriptive/centralized to adaptive/distributed) and the interaction between people (towards greater multifunctionality and collaboration).
    Observatory Industry 4.0
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    Report 11.15.2019

    Augmented & Virtual Reality: an opportunity for the Industrial world

    €190.00
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    The report is aimed at presenting industrial applications of augmented and virtual reality. In the first chapter, augmented and virtual reality technologies are introduced together with other combinations of the real and the virtual worlds that have been lastly emerging: mixed reality, augmented virtuality, extended reality. Then, the key elements to realise industrial applications are illustrated: hardware (AR/VR devices), software (AR/VR platforms), and the role of users (i.e.workers). Industry 4.0 observatory has identified seven main areas of applications of AR/VR technologies based on a database of 170 AR/VR projects gathered during the last five years of research. So, the report provides examples of such applications, highlighting the general benefits obtained from the AR/VR projects.
    Observatory Industry 4.0
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    Graphs 09.10.2019

    B2c eCommerce penetration in Clothing and accessories in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the B2c eCommerce penetration rate of Clothing and Accessories (clothing, shoes, accessories, jewelry, and leather goods) on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce penetration in IT and consumer electronics in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the B2c eCommerce penetration rate of IT and consumer electronics (telephony, computer, tv, appliances, consumables, ...) on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce penetration in Publishing in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the B2c eCommerce penetration rate of Publishing (books, cd/dvd ...) on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce penetration in Food&Grocery in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the B2c eCommerce penetration rate of Food&Grocery (supermarket, wine and food, restaurant expenses) on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce penetration in Furniture and home living in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the B2c eCommerce penetration rate of Furniture and home living (furniture, decor, textiles, kitchen equipment, lighting, ...) on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce penetration in Tourism and transportation in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the B2c eCommerce penetration rate of Tourism and transportation (accommodation, tour package, air, railway, and ship ticketing, ...) services on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce penetration in Insurance in Italy, 2013-2018

    €40.00
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    The line chart shows B2c eCommerce penetration rate dynamics of Insurance policies on total Retail purchases (online + offline) in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    Value of Mobile Commerce B2c demand in Italy, 2013-2018

    €40.00
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    The vertical bar chart shows the value timeline of mobile purchases (on Italian and foreign web sites) by Italian web shoppers.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    Value of Mobile Commerce B2c demand in Italy and B2c eCommerce penetration rate, 2013-2018

    €40.00
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    The vertical bar chart shows the value timeline of mobile purchases (on Italian and foreign web sites) by Italian web shoppers and the Mobile Commerce penetration rate over B2c eCommerce demand in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    Penetration rate of Mobile Commerce B2c in Italy, 2013-2018

    €40.00
    +vat
    The line chart shows the value timeline of the Mobile Commerce penetration rate over B2c eCommerce demand in Italy.
    Observatory eCommerce B2c
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    Graphs 09.10.2019

    B2c eCommerce demand in Italy by payment mode, 2018

    €40.00
    +vat
    The pie chart shows the value breakdown of B2c eCommerce purchases in Italy by payment mode.
    Observatory eCommerce B2c
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