Publications

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    Report 04.03.2019

    Omnichannel Customer Experience: the way to maturity

    €190.00
    +vat
    The goal of the Report is to present in detail the pillars of reference at the base of a company transformation in omnichannel terms (Strategy and Vision, Organization, Data, Technology), outlining how companies should be structured and change the organization to ensure users have an integrated and consistent experience across different touchpoints. The report also provides a description of the goals and possible benefits of an approach of this type and related result measuring KPI.
    Observatory Omnichannel Customer Experience
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    Report 12.13.2018

    B2c eCommerce: the market is growing, but does the value increase?

    €190.00
    +vat
    In a context where eCommerce is increasingly relevant and with a less restricted range of action, doubts and questions regarding the sustainability of the business now come clearly to light. The most important: the market is growing but does the value for companies that have accepted this challenge increase at the same time? And for the Country System?
    Observatory eCommerce B2c
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    Report 09.12.2018

    People 4.0: staying ahead to avoid falling behind

    €190.00
    +vat
    HR Management is increasingly aware of the ongoing digital transformation and yet there is a frequent lack of structured strategies to sustain this change, strategies formulated by building on the business plan, in order to develop skills, roles and leadership styles (People Strategy). The road still seems long, and challenging times await HR Management over the next few years: to help people adapt to a professional world which is changing as fast as digital technology itself.
    Observatory HR Innovation Practice
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    Report 01.22.2018

    Building an organisation for the future starting from people: the role of the HR Department in digital transformation

    €190.00
    +vat
    Digital transformation is entering into every area of people’s lives, changing how we live, learn, work and interact. It is a proper revolution, where digital innovation is calling the shots, changing the rules of the workplace and provoking an increasingly burning debate about their medium-long term implications for employment. The events taking place can be seen as a perfect storm, a driving force that is compelling organisations to innovate by putting practices and processes into discussion. The function of the HR Director is evolving within this landscape, taking on the increasingly important role of enabling the development and sourcing of key skills for organisations (digital or not) and of guiding the process of change.
    Observatory HR Innovation Practice
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    Report 01.16.2018

    B2C e-commerce market in Italy: we need vison, courage and perseverance!

    €190.00
    +vat
    B2C e-commerce is gradually taking on a more relevant role and its scope is becoming less restricted and circumscribed. This is increasingly the case in the Italian market, even though B2C e-commerce in this country has yet to reach a level of maturity that exists in other more developed markets abroad. In 2017, the Italian e-commerce demand grew by 17%, the number of web shoppers went up by 10% and its share of overall retail purchases now stands at 5.7%.
    Observatory eCommerce B2c
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    Slide Booklets 02.05.2017

    Performance Management: New approaches and main evolution trends for a Result Based Organization

    €110.00
    +vat
    Smart Working represents a radical cultural change that requires managers to completely rethink evaluation criteria for people, and consequently implies, more extendedly, a change of traditional Performance Management processes.
    Observatory HR Innovation Practice, Smart Working
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    Slide Booklets 12.20.2016

    New Competences for Digital Innovation

    €110.00
    +vat
    Digital Transformation requires the development of new competences and professional skills in all company areas to best interpret all new opportunities and lead the change.
    Observatory HR Innovation Practice
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