Publications

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    Infographics 01.20.2017

    Digital Retail in Italy: people, technologies, experiences

    FREE
    What is the level of digital maturity of Retail in Italy? Analysis of governance mechanisms and key figures of digital innovation among top Italian retailers. Evaluation of the digital innovation spread in back-end and front-end processes and of the level of omnichannel integration among top and medium-small Italian retailers. Study of customer experience innovation models and of the in-store customer journey.
    Observatory Digital Innovation in Retail
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    Slide Booklets 12.20.2016

    New Competences for Digital Innovation

    €110.00
    +vat
    Digital Transformation requires the development of new competences and professional skills in all company areas to best interpret all new opportunities and lead the change.
    Observatory HR Innovation Practice
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    Report 12.20.2016

    Digital Transformation: B2b… or not to be

    €110.00
    +vat
    The Digitalization of companies can bring multiple benefits, not only to single organizations, but to the entire Country System. B2b, namely the combination of intercompany processes supported by digital technologies that characterize the typical “client-supplier” relationship, represents the select scope to implement this process. Innovation possibilities are, in fact, plenty for businesses that, however, are still a long way from being real “digital organizations”.
    Observatory Electronic Invoicing & B2b E-Commerce
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    Slide Booklets 12.06.2016

    The digital innovations supporting omni-channel at leading Italian retailers

    €110.00
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    To effectively manage customer relationships, it is important for retailers to develop an omni-channel strategy that includes combined and integrated use of physical, online and mobile channels.
    Observatory Digital Innovation in Retail
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    Report 12.02.2016

    Omnichannel Retail: an evolution path towards integrated use of physical and online channels

    €110.00
    +vat
    The report describes possible ways of getting to Omnichannel Retail by analysing 7 different innovation macro-areas and highlighting major change drivers and main barriers to the development of omnichannel projects.
    Observatory Digital Innovation in Retail
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    Infographics 11.29.2016

    HR Business Enabler: data, technologies and skills to leverage human resources

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    One of the main, high priority challenges that HR professionals must face in 2016 is managing company reorganizations, reported by over half of the interviewed sample (52%), followed by the need to increase worker motivation and satisfaction (39%), by searching for new roles and skills (34%), and employer branding and new talents attraction (34%). Also growing, compared to last year, is the need to organize Smart Working initiatives focused on revising work models: 1 HR management office out of 3 considers this theme highly relevant.
    Observatory HR Innovation Practice
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    Infographics 06.16.2016

    Digital Transformation: b2b or not to be?

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    Companies that migrated their invoices to digital storage by the end of 2015 are 650k. Businesses electronically transacted with other businesses an overall value of 260 billion euros, just under 10% of B2b trade dealings of the country, which in Italy amounts to 2700 billion.
    Observatory Electronic Invoicing & B2b E-Commerce
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    Report 01.11.2016

    Overview of Digital Innovation in Retail: in search of value

    €110.00
    +vat
    Retailers face a series of challenges. On the one side, Italian consumers are ever more digitally aware, on the other increasingly burdensome management of back-end processes, due in part to the greater range on offer and in part to the shorter average life-cycle of the products. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Infographics 11.18.2015

    Digital Innovation in Retail: looking for value

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    Italian users are becoming increasingly inter-connected, digitally aware consumers. As of 2015, the number of Italian Internet users is approaching 38 million, of whom 17.7 million are online shoppers and 31 million smartphone users. In addition to managing these changes in consumer behaviour, retailers have also to face continuously more complex back-end processes and the range of available products has increased while the average product life cycle has shortened. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Report 10.26.2015

    Talent Management Journey

    €110.00
    +vat
    The progress that HR Management must take towards a “disruptive” talent management model involves the planning of four levers in combination. These are: recruitment, performance management, training and career planning. The talent management journey is an assessment framework used by HR Management to evaluate the “as is” positioning with regards to these four levers and then to define the possible roadmap for advancement and innovation within the processes involving the development of human resources.
    Observatory HR Innovation Practice
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    Report 07.15.2015

    Digital Innovation in business after Electronic Invoicing to the P.A.

    €110.00
    +vat
    Using electronic invoicing for public authorities has helped in clarifying the situation on the digital front. The offer in this field is wide, diverse and layered. The potential benefits (in both monetary and non-monetary terms) of using digital solutions are both tangible and significant. Alongside the opportunities for simplifying the procedures that are materialising are the incentives put in place by the legislator to open the way to B2B electronic invoicing. It is now up the companies to make their move. 
    Observatory Electronic Invoicing & B2b E-Commerce
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    Infographics 06.19.2015

    After the PA the Digital (re)joins the Business

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    The progress towards digitalisation that has been arduously pursued for years within the Italian national economic system has been boosted with the recent legal requirement for companies to invoice public authorities electronically. Introduced just over a year ago, and extended to all public bodies over the past few months, this obligation is proving a massive help in spreading relevant digital expertise. In many cases, skills have evolved faster in the public sector than in many private companies.
    Observatory Electronic Invoicing & B2b E-Commerce
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    Infographics 05.27.2015

    HR Digital Leadership: new skills and professionalism to ride the Digital Transformation

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    Organisations search for people with the digital capabilities needed to transform their businesses from a digital perspective. The professional figures most in demand are the eCRM & Profiling Manager, the Digital Marketing Manager and the Chief Innovation Office, while the Chief Digital Officer is the most difficult to find on the market. Soft skills are also re-examined in a digital key.
    Observatory HR Innovation Practice
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