Publications

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    Report 05.14.2020

    Bowling for a strike with Omnichannel Customer Experience: we can topple barriers!

    €190.00
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    In 70% of the large and medium-large companies analysed in this Research, top management are talking about omnichannel, although in many cases without a clear formalization of objectives and strategies. This highlights how there is widespread awareness of the importance of managing the different channels for relating with customers in an integrated way, but at the same time, it is still very hard to put into practice due to the many barriers to overcome.
    Observatory Omnichannel Customer Experience
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    Report 02.24.2020

    Electronic invoicing: a chance for change

    €190.00
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    Electronic invoicing presents a great opportunity for Italy: digitalize the industrial heart, starting with the relationships between business partners. However, this will only be possible if companies can start to recognize the benefits of this “forced digitalization” and if they understand how to extend it to other processes.
    Observatory Digital B2b
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    Infographics 01.16.2020

    Digital Export: A Long Road Ahead!

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    The digital channel is becoming increasingly more relevant for accessing international markets. In 2018 worldwide e-Commerce grew 20%, reaching a value of 2,500 billion Euro. Italy, however, is still unable to fully leverage the opportunities that e-Commerce offers at a global level. Here are the results of the 2018-19 Research on the subject.
    Observatory Digital Export
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    Report 01.16.2020

    Digital Export: A Long Road Ahead!

    €190.00
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    The digital channel is becoming increasingly more relevant for accessing international markets and e-Commerce is growing rapidly worldwide. But what is the current situation in Italy? How much is digital B2B and B2C export worth? What are the main international Marketplaces that support online exports? What are the internationalization strategies implemented by SMBs? What are the main trends of e-Commerce in China? What are the alternatives to export online to this country and what is the return on an investment of this type?
    Observatory Digital Export
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    Infographics 12.13.2019

    Welcome to the Supply Chain Finance collaborative arena

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    The Italian Supply Chain Finance market is one of the biggest in Europe: how can financiers serve an interesting sector such as that of SMBs? What role does technology play in this environment?
    Observatory Supply Chain Finance
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    Report 11.26.2019

    Welcome to the Supply Chain Finance collaborative arena

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    Collaborations between banks, technology providers, trade associations, logistics providers and fintech companies are multiplying, new technologies are spreading, such as Blockchain, Internet of Things and Artificial Intelligence and the use of innovative solutions is gaining in strength. In Italy, Supply Chain Finance - the set of working capital financing solutions that can leverage the role of companies within the supply chain - is now a well-established ecosystem that involves many players, offers concrete opportunities for financing companies and is also becoming accessible to SMBs.
    Observatory Supply Chain Finance
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    Report 04.03.2019

    Omnichannel Customer Experience: the way to maturity

    €190.00
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    The goal of the Report is to present in detail the pillars of reference at the base of a company transformation in omnichannel terms (Strategy and Vision, Organization, Data, Technology), outlining how companies should be structured and change the organization to ensure users have an integrated and consistent experience across different touchpoints. The report also provides a description of the goals and possible benefits of an approach of this type and related result measuring KPI.
    Observatory Omnichannel Customer Experience
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    Infographics 11.28.2018

    Omnichannel Customer Experience: the road to maturity

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    Consumer purchases are increasingly made through a variety of channels, at any time and place. To face these changes Italian companies are required to develop Omnichannel Customer Experience strategies, rethinking and integrating touchpoints and designing data-driven marketing, communication, and sales initiatives. The infographic shows the “pillars” on which a mature customer relationship strategy must be founded.
    Observatory Omnichannel Customer Experience
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    Report 08.27.2018

    Digital Export, to each their own channel!

    €190.00
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    The digital channel is becoming increasingly relevant to access international markets and represents an undoubtedly interesting opportunity at global level. How to seize it?
    Observatory Digital Export
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    Report 07.16.2018

    Supply Chain Finance: towards new perspectives

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    Despite the economic upturn, Italy still has the dubious honour of having the largest potential market for Supply Chain Finance in Europe. How is the market (potential and served) for SCF solutions evolving in Italy and in Europe? What business models do the new startups in the sector use? How can new players, such as logistics service providers, find business opportunities in SCF? What is the evolutionary outlook for SCF, considering the impact of digital innovation?
    Observatory Supply Chain Finance
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    Infographics 03.22.2018

    Digital Export, to each their own channel!

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    The digital channel is clearly becoming more important for accessing international markets and undoubtedly represents an interesting opportunity at global level. How to seize it?
    Observatory Digital Export
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    Infographics 03.15.2018

    Supply Chain Finance: towards new perspectives

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    There are new, innovative solutions appearing on the market, how do I choose the best one for my business? What role do new participants, such as logistics service providers, play? Technology for SCF: is it an enabler, or a strategic component? What are the current trends, in what directions are things evolving?
    Observatory Supply Chain Finance
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    Infographics 11.28.2017

    Digital b2b: the basis for a digital Italy

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    The time has come to go beyond single project “silos”-type digitalisation, or single company, “monad”-type, digitalisation, to concentrate on a truly integrated digital ecosystem, “Digital B2B”, laying sound foundations for digital transformation within Italy.
    Observatory Digital B2b
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    Report 11.28.2017

    Digital B2b: the basis for a digital italy

    €190.00
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    Compared to 2015, 20% of companies are using digital instruments for B2B business in Italy, with numbers more than doubling in the five years between 2011 and 2016, from 50 thousand up to 120 thousand. Over half of the large companies (with at least 250 employees) and over one quarter of SMEs (with between 10 and 249 employees) use B2B e-commerce tools, for a value of about 310 billion euros in 2016 on a total of business transactions worth 2.2 trillion euros.
    Observatory Digital B2b
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    Report 09.22.2017

    Supply Chain Finance: tomorrow is already here!

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    The Italian context appears to be extremely attractive for the Supply Chain Finance market, especially due to the outstanding amount of working capital of Italian companies. However, some elements of investigation are necessary. Who are different actors that are entering this world? Which are their business models? Which are the costs and benefits of SCF solutions? How does a company choose the best solution for their suppliers? Which are the different sources of information that need to be taken into account when implementing a SCF solution?
    Observatory Supply Chain Finance
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