Publications

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    Slide Booklets 12.06.2016

    The digital innovations supporting omni-channel at leading Italian retailers

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    To effectively manage customer relationships, it is important for retailers to develop an omni-channel strategy that includes combined and integrated use of physical, online and mobile channels.
    Observatory Digital Innovation in Retail
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    Report 01.11.2016

    Overview of Digital Innovation in Retail: in search of value

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    Retailers face a series of challenges. On the one side, Italian consumers are ever more digitally aware, on the other increasingly burdensome management of back-end processes, due in part to the greater range on offer and in part to the shorter average life-cycle of the products. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Infographics 11.18.2015

    Digital Innovation in Retail: looking for value

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    Italian users are becoming increasingly inter-connected, digitally aware consumers. As of 2015, the number of Italian Internet users is approaching 38 million, of whom 17.7 million are online shoppers and 31 million smartphone users. In addition to managing these changes in consumer behaviour, retailers have also to face continuously more complex back-end processes and the range of available products has increased while the average product life cycle has shortened. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Report 07.15.2015

    Digital Innovation in business after Electronic Invoicing to the P.A.

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    Using electronic invoicing for public authorities has helped in clarifying the situation on the digital front. The offer in this field is wide, diverse and layered. The potential benefits (in both monetary and non-monetary terms) of using digital solutions are both tangible and significant. Alongside the opportunities for simplifying the procedures that are materialising are the incentives put in place by the legislator to open the way to B2B electronic invoicing. It is now up the companies to make their move. 
    Observatory Electronic Invoicing & B2b E-Commerce
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    Infographics 06.19.2015

    After the PA the Digital (re)joins the Business

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    The progress towards digitalisation that has been arduously pursued for years within the Italian national economic system has been boosted with the recent legal requirement for companies to invoice public authorities electronically. Introduced just over a year ago, and extended to all public bodies over the past few months, this obligation is proving a massive help in spreading relevant digital expertise. In many cases, skills have evolved faster in the public sector than in many private companies.
    Observatory Electronic Invoicing & B2b E-Commerce
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