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    Report 07.04.2018

    Tools and Safeguards for increasingly sustainable gaming: Data and analysis of the Online Gaming sector in Italy

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    The digitalization process, the upgrading of broadband connections and the growth in the number of smartphones have influenced consumer behaviour, shaping the development of the Online Gaming sector. The regulated market is growing, as it succeeds in taking more and more players away from illegal sites. It is also increasing awareness of social sustainability in the sector by enhancing tools to safeguard players.
    Observatory Online Gaming
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    Infographics 04.12.2018

    Safeguards and tools for more sustainable gaming: Data and analysis of the Italian Online Gaming sector

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    Social Sustainability has been a priority for some years now, not just for governments in developed countries, but also for companies operating in those countries. In the Online Gaming sector, this concept is reflected in a vast array of policies and procedures, including as part of the Responsible Gaming programs. In contrast to illegal gaming, safeguarding players from fraud and problematic gaming and the prevention of underage Gaming are the cornerstones of the regulated Italian framework, which, together with digitalisation, the enhancement of broadband connections and the growth in the number of smartphones, have influenced consumer behaviour and shaped the evolution of the sector.
    Observatory Online Gaming
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    Report 05.31.2017

    Online Gaming: Growth of the legitimate circuit

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    Opposing unlawful gaming, offer extension, taxation based on expenditure and rules to safeguard players have all led to the recovery of most of the unofficial ‘activity’ with a consequent increase of gaming flows in the Italian legitimate circuit. With the advancements of the regulatory and gaming framework the sector’s attractiveness has increased and over recent years there have been two major developments: Italian players have returned to the legitimate circuit and the entry in the Italian market of big international operators that have brought their base of Italian clients with them.
    Observatory Online Gaming
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    Slide Booklets 12.06.2016

    The digital innovations supporting omni-channel at leading Italian retailers

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    To effectively manage customer relationships, it is important for retailers to develop an omni-channel strategy that includes combined and integrated use of physical, online and mobile channels.
    Observatory Digital Innovation in Retail
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    Infographics 04.20.2016

    Online Gambling in Italy: more legal, more mobile than ever

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    Increasingly “mobile”, very high-tech, with a strong inclination towards casino games and bets, and 50 euros a month spent on average. It’s the online player profile traced by the Politecnico di Milano 2015/16 Observatory Research on Online Gaming performed in collaboration with Agenzia delle Dogane e Monopoli (Customs and Monopoly Agency) and Sogei.
    Observatory Online Gaming
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    Report 01.11.2016

    Overview of Digital Innovation in Retail: in search of value

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    Retailers face a series of challenges. On the one side, Italian consumers are ever more digitally aware, on the other increasingly burdensome management of back-end processes, due in part to the greater range on offer and in part to the shorter average life-cycle of the products. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Infographics 11.18.2015

    Digital Innovation in Retail: looking for value

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    Italian users are becoming increasingly inter-connected, digitally aware consumers. As of 2015, the number of Italian Internet users is approaching 38 million, of whom 17.7 million are online shoppers and 31 million smartphone users. In addition to managing these changes in consumer behaviour, retailers have also to face continuously more complex back-end processes and the range of available products has increased while the average product life cycle has shortened. In this complex and constantly evolving scenario, digital innovation can help retailers to respond more effectively to consumer requirements and design processes that are more efficient.
    Observatory Digital Innovation in Retail
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    Report 05.08.2015

    Online Gaming in Italy: market

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    The online gaming sector closed 2014 slightly up on 2013 (+0.4%), although there has been a further drop in the number of active gamblers per month. Casino games and sports betting are up by 8 and 11%, respectively, and are driving the market. There is a further drop for poker (-20%). New types of gambling introduced over the past two years are bringing a positive contribution to the sector. Lotto, virtual betting, personalised betting and betting exchange. The new channels used for gambling, smartphones and tablets, consolidated their position in 2014. Expenditure through the channel has doubled and its incidence is around 14% of the total expenditure. Operators are continuing to expand their offer and Italian gamblers are using these devices more frequently and becoming more adept in their use.
    Observatory Online Gaming
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