Publications

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    Report 04.30.2020

    B2c eCommerce: The growth and innovation engine in Retail!

    €190.00
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    The importance of eCommerce in Italy continues to grow. Although it still accounts for “only” 7% of total purchases, it is responsible for over half of Retail growth. If well managed, the channel offers numerous growth opportunities to companies, both commercial and non-commercial.
    Observatory eCommerce B2c
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    Infographics 10.15.2018

    eCommerce B2c: the market increases, but does the value grow?

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    The growth of eCommerce B2c in Italy continues: the value of online purchases in 2018 exceeds 27.4 billion euros, with a 16% increase compared to 2017. In absolute value the market is worth 3.8 billion euros, the highest ever. In a context where eCommerce is increasingly relevant and the range of action is less restricted, doubts and questions on the business sustainability arise with increasing force. The most relevant: the market increases, but does the value for companies that have accepted this challenge grow accordingly? And for the Country system?
    Observatory eCommerce B2c
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    Infographics 12.23.2016

    Fashion online: a trend-setting channel

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    In 2016 the eCommerce in Fashion market, what Italian consumers purchased from Italian and international sites, exceeds 1.8 billion euros, with an absolute value increase of 365 million euros (+25%) compared to 2015. In the product eCommerce sector Fashion is second only to technology and electronics: it counted for 6% in 2012 and today, in 2016, it is just under 10%.
    Observatory eCommerce B2c
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    Infographics 03.22.2016

    Business professionals: would you start a practice nowadays?

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    Imagining digital innovation as a train that moves at different speeds between different stations allows the use of a metaphor to explain what is happening in the business legal professions world. Some firms bought the ticket planning the journey in advance (14%), others, though they decided quickly and at the last minute (11%), boarded the train even if with too much luggage for their destination, others yet are fine where they are but don’t know what to do (27%,) because they are aware of the need to look at new things; finally, nearly half the entire population (48%), does not have the necessary financial and cultural resources to embark on a journey to a still unclear destination.
    Observatory Professionals & Digital Innovation
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    Infographics 02.18.2016

    Mobile Payment & Commerce: engage your customers

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    With the entry of two great players – Apple in 2014 and Samsung in 2015 – the competitive Mobile Payment & Commerce framework has become even grander. At the same time, big steps have been made in consolidating technologic configurations, especially in the Mobile Proximity sector, with the improved definition of HCE architectures and tokenization solutions. Meanwhile, Mobile Remote Payment & Commerce has long since established the substantial aspects of IT configurations.
    Observatory Innovative Payments
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    Report 02.12.2016

    B2C E-Commerce: Comparing the International and Italian Markets

    €110.00
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    Taking as a benchmark the major European markets (UK, Germany, France and Spain), the USA, and the major Far Eastern markets (South Korea and Japan), these show markedly higher penetration rates for e-commerce than Italy, and slightly lower growth rates. Compared to the emerging markets (Brazil, India and Russia), Italy has a somewhat higher penetration rate and a generally lower growth rate. Italy occupies an anomalous position, having a growth rate in line with more mature markets, but a penetration rate only slightly above that in emerging markets. In other words, a market that is neither very dynamic nor very mature, but holding as yet untapped potential.
    Observatory eCommerce B2c
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    Infographics 11.26.2015

    Digital agenda: no more excuses

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    The last 12 months have been rather exciting and full of surprises for the Italian Digital Agenda. While there has yet to be a jump in quality, the foundations have certainly been laid to reduce, at least in part, the gap between Italy and the countries that act as a reference point in Europe. The Observatory, in this year’s research, has worked on the evidence, models, tools and proposals that enable and accompany this digital transformation.
    Observatory Digital Agenda
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    Infographics 10.19.2015

    Social? Mobile? Multichannel? Sure, but the lifebloob of eCommerce in Italy is made of services and convenience.

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    The value if the E-commerce market in Italy reached 16.6 billion Euros in 2015, with a growth in absolute value of 2.2 billion Euros - over 16% - compared to 2014. The sector of goods bought online (up by 21%) is growing faster than that of services (up by 12%).
    Observatory eCommerce B2c
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    Report 07.21.2015

    Mobile Banking: an app for everyone

    €110.00
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    Banks were among the first players to recognise that the diffusion of mobile devices was exceptionally far-ranging, while being those most affected by the changes in the field. This meant that they had to evolve in terms of their offer strategy, providing banking services calibrated to the upgraded profiles of their customers.
    Observatory Other
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    Report 05.25.2015

    Mobile Payment & Commerce offer in Italy in 2014

    €110.00
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    Mobile remote payment & commerce still remains the main source of value in this market, with transactions worth 2.2 billion Euros in 2014, a growth of 55% (1.2 billion Euros in 2013). In the sector of mobile proximity payment & commerce, NFC has become the preferred technology for proximity/contactless payments and, as a consequence, the first commercial launches based on the SIM-based ecosystem have been taking place in Italy.
    Observatory Innovative Payments
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    Report 04.30.2015

    Lawyers, Accountants and Labour Consoultants: which office for the future?

    €110.00
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    What road has been taken by legal professional people in companies - the lawyers, accountants and employment consultants? Is the role of “interface” between public authorities and customers having negative effects on professionalism? Which tendencies are emerging and what alternatives are being configured?
    Observatory Professionals & Digital Innovation
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    Infographics 02.26.2015

    Digital Professionals? A value for Business Customers

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    The crisis, at least at its peak, threw blows left and right, with nobody and nothing being excluded, not even in the categories that are classified as “legal business professions”, the lawyers, accountants and business consultants.
    Observatory Professionals & Digital Innovation
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    Infographics 02.19.2015

    Mobile Payment & Commerce: no one is missing!

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    With all the interested players now entering the field, the conditions are right for fully developing the Mobile Payment & Commerce market, which has always been seen as a model with the great potential of upturning the classical world of payments and trade.
    Observatory Innovative Payments
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