Publications

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    Report 04.30.2020

    Between web and retail, the tourist you would not expect

    €190.00
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    The Report sums up behaviour and requirements of Italian travellers to analyse how the entire tourism supply chain – from production to the distribution of Travel – is tackling the digital and human innovation challenge.
    Observatory Digital Innovation in Tourism
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    Report 04.30.2020

    B2c eCommerce: The growth and innovation engine in Retail!

    €190.00
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    The importance of eCommerce in Italy continues to grow. Although it still accounts for “only” 7% of total purchases, it is responsible for over half of Retail growth. If well managed, the channel offers numerous growth opportunities to companies, both commercial and non-commercial.
    Observatory eCommerce B2c
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    Report 04.02.2019

    The Italian Digital Route to the Future of Tourism

    €190.00
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    The impact of digital technology on the tourism sector continues to increase. At all levels of governance, companies need to acquire the best digital competence to attract and manage tourist flows and guarantee an excellent and lasting experience. The assets available are considerable, but they have not yet been fully appreciated: in-destination activities, food and agri-food, art and culture, fashion and design, sport and entertainment, nature. How should the players compete to attract the flow of digital tourists?
    Observatory Digital Innovation in Tourism
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    Infographics 10.15.2018

    eCommerce B2c: the market increases, but does the value grow?

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    The growth of eCommerce B2c in Italy continues: the value of online purchases in 2018 exceeds 27.4 billion euros, with a 16% increase compared to 2017. In absolute value the market is worth 3.8 billion euros, the highest ever. In a context where eCommerce is increasingly relevant and the range of action is less restricted, doubts and questions on the business sustainability arise with increasing force. The most relevant: the market increases, but does the value for companies that have accepted this challenge grow accordingly? And for the Country system?
    Observatory eCommerce B2c
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    Infographics 12.23.2016

    Fashion online: a trend-setting channel

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    In 2016 the eCommerce in Fashion market, what Italian consumers purchased from Italian and international sites, exceeds 1.8 billion euros, with an absolute value increase of 365 million euros (+25%) compared to 2015. In the product eCommerce sector Fashion is second only to technology and electronics: it counted for 6% in 2012 and today, in 2016, it is just under 10%.
    Observatory eCommerce B2c
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    Infographics 10.14.2016

    Digital Tourists race …. Deals chase

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    Digital innovation is transforming tourism, and Tourists all over the world are more connected and interactive. How can Tourist behaviour be changed? And what about Business Traveller behaviour? Is the offering keeping up with current changes? Will new Big Players have an increasingly relevant role?
    Observatory Digital Innovation in Tourism
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    Infographics 02.18.2016

    Mobile Payment & Commerce: engage your customers

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    With the entry of two great players – Apple in 2014 and Samsung in 2015 – the competitive Mobile Payment & Commerce framework has become even grander. At the same time, big steps have been made in consolidating technologic configurations, especially in the Mobile Proximity sector, with the improved definition of HCE architectures and tokenization solutions. Meanwhile, Mobile Remote Payment & Commerce has long since established the substantial aspects of IT configurations.
    Observatory Innovative Payments
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    Report 02.12.2016

    B2C E-Commerce: Comparing the International and Italian Markets

    €110.00
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    Taking as a benchmark the major European markets (UK, Germany, France and Spain), the USA, and the major Far Eastern markets (South Korea and Japan), these show markedly higher penetration rates for e-commerce than Italy, and slightly lower growth rates. Compared to the emerging markets (Brazil, India and Russia), Italy has a somewhat higher penetration rate and a generally lower growth rate. Italy occupies an anomalous position, having a growth rate in line with more mature markets, but a penetration rate only slightly above that in emerging markets. In other words, a market that is neither very dynamic nor very mature, but holding as yet untapped potential.
    Observatory eCommerce B2c
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    Infographics 11.26.2015

    Digital agenda: no more excuses

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    The last 12 months have been rather exciting and full of surprises for the Italian Digital Agenda. While there has yet to be a jump in quality, the foundations have certainly been laid to reduce, at least in part, the gap between Italy and the countries that act as a reference point in Europe. The Observatory, in this year’s research, has worked on the evidence, models, tools and proposals that enable and accompany this digital transformation.
    Observatory Digital Agenda
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    Report 11.10.2015

    Tourism? ... The Digital Traveller

    €110.00
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    In the report, the sector of tourism in Italy is analysed with focus on: size and trends of the digital markets; the behaviour of the Italian digital tourist; the role of the digital system in travel agencies; Italian hospitality facilities and destinations. Additionally, we considered the various digital tools used in Italian agencies to manage business travel. Data gathered from the market and current trends led to high level critical analysis to pin point the strategic importance of innovation and digital tools.
    Observatory Digital Innovation in Tourism
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    Infographics 10.19.2015

    Social? Mobile? Multichannel? Sure, but the lifebloob of eCommerce in Italy is made of services and convenience.

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    The value if the E-commerce market in Italy reached 16.6 billion Euros in 2015, with a growth in absolute value of 2.2 billion Euros - over 16% - compared to 2014. The sector of goods bought online (up by 21%) is growing faster than that of services (up by 12%).
    Observatory eCommerce B2c
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    Infographics 10.09.2015

    Tourism? ... Let's travel digitally

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    The tourism market is continuing to grow in Italy (up by 3%), driven in part by digital channels, which made 9.5 billion Euros in 2015 (up by 11% on 2014), with nearly one fifth of transactions being through internet. Much has been achieved, but more is possible. How? For example, by understanding when, where, and how tourists use internet.
    Observatory Digital Innovation in Tourism
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    Report 07.21.2015

    Mobile Banking: an app for everyone

    €110.00
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    Banks were among the first players to recognise that the diffusion of mobile devices was exceptionally far-ranging, while being those most affected by the changes in the field. This meant that they had to evolve in terms of their offer strategy, providing banking services calibrated to the upgraded profiles of their customers.
    Observatory Other
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    Report 05.25.2015

    Mobile Payment & Commerce offer in Italy in 2014

    €110.00
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    Mobile remote payment & commerce still remains the main source of value in this market, with transactions worth 2.2 billion Euros in 2014, a growth of 55% (1.2 billion Euros in 2013). In the sector of mobile proximity payment & commerce, NFC has become the preferred technology for proximity/contactless payments and, as a consequence, the first commercial launches based on the SIM-based ecosystem have been taking place in Italy.
    Observatory Innovative Payments
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    Infographics 02.19.2015

    Mobile Payment & Commerce: no one is missing!

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    With all the interested players now entering the field, the conditions are right for fully developing the Mobile Payment & Commerce market, which has always been seen as a model with the great potential of upturning the classical world of payments and trade.
    Observatory Innovative Payments
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