Smart Working

Work Team


The Smart Working Observatory was formed officially in 2012 as part of a wider research framework that, for over ten years, has been concerned with studying changes as to how people work. By smart working we mean ”a new management philosophy founded on a return to people being given flexibility and autonomy in choosing their spaces, their working times and the tools they use, against a backdrop of taking more responsibility for the outcome”. The Observatory proposes to be a point of reference for the development of a culture of innovation in work models within a smart working perspective and for developing methodologies based upon a multi-disciplinary approach that can support decision-makers (information technology managers/CIOs, human resource managers and facility managers) in public and private companies.


Meetings planned for the 2019 edition of the Observatory are:

  • three workshops by invitation for Research supporting companies and the various stakeholders of companies involved in research;
  • a Research results preview workshop addressed exclusively to Research Partners and Observatory Advisory Board members;
  • public closing convention to present our research findings with talks given by officials from our sponsoring companies, where we bestow our Smart Working Awards and present influential smart working initiatives.


Research activities planned for the 2019 edition of the Observatory are:

  • field research using questionnaires and personal interviews with CIOs, HR managers and facility managers in public and private organisations operating in Italy;
  • survey on a statistically representative sample of professional workers (office workers, middle and upper management).
  • develop case studies on companies that adopted Smart Working aiming to highlight best practices;
  • an analysis in collaboration with the Startup Intelligence Observatory on main international and national Digital Workplace startups that have been funded by institutional investors in the last two years.


The Observatory will develop the following contents:

  • a printed Report of the main Observatory Research findings that will be distributed at the Conference;
  • a set of digital Reports on the topics examined thoroughly throughout the year of research.


Smart Working Awards

Since 2012, the Observatory has been conferring a prize, our Smart Working Awards, to support a culture of innovation in smart working, alongside generating a virtuous mechanism to share excellence in practice and give visibility to the most successful initiatives. This recognition will be bestowed on deserving companies and public authorities during the closing convention, together with the presentation of our research findings.

Click here to partecipate!


Within the scope of our research, the Observatory will:

  • monitor the diffusion of smart working practices in the large companies, SMBs, and in Public entities in Italy;
  • examine in depth initiatives within the various design drivers (spaces, technologies, …), understanding the opportunities and critical aspects;
  • monitor the impact of legislative measures (procedures, communications, …) for organizations and security related aspects;
  • monitor the diffusion of smart workers in Italy and their point of view about the topic;
  • investigate best practice for smart working within the Italian landscape;
  • analyse Digital Workplace for Smart Working related national and international Startups;
  • benefits and critical issues perceived by Smart Workers and the point of view of Smart Worker managers;
  • Smart Working 2.0 new relationship between company and worker, and as a tool to redesign processes and services.


Sponsorship opportunities

Every year more than 300 companies join the Digital Innovation Observatories activities, getting in touch with the corporate, institutional and academic decision makers

More Details

Partners and Sponsors

For further information, collaboration and support requests for the other researches of the Smart Working Observatory, please contact Fiorella Crespi (email: alessandra.gangai@polimi.it).