Work Team


The E-Government Observatory is now in its seventh year. The Observatory intends to act as a meeting point and debating centre for all public and private sector bodies that wish to be involved in the process of updating the Italian public sector. An essential feature of this process is to help local government understand the evolution in e-government taking place in this domain, identifying the main aspects that relate to governance, management and technological aspects.


The Observatory's planned actions for 2017-18 are as follows:

  • Programme this area of research by focusing on a selection of public administration services which are to be investigated, designing models of analysis and measurement. In this edition, the fields that will be investigated are: open government and open data, procurement by public authorities, payments made to public authorities and the digital school.
  • Optimise the models designed by carrying out trials within selected cases.
  • Measure how simplified digital services and functions implemented by public authorities impact on end-users.
  • Design and deliver surveys to the directors and CEOs of central, regional and local governments, to gather qualitative and quantitative data.
  • Carry out a comparative analysis of significant cases through interviews with managers from local authorities and companies within public authority control, and gathering internal data and information.
  • Write and publish a report illustrating the main findings of our research.
  • Organise four intermediate workshops behind closed-doors to cover specific topics in depth, inviting the main players belonging to the private and public sectors; the intermediate analysis results are revealed at these workshops.
  • Organise a final convention held at Politecnico di Milano.
  • Intense media communication of the outcomes of our research.


Within the scope of our 2017-2018 research, the Observatory will study the following topics in detail:


Open Government and Open Data: Analyse the level of maturity for open data in the context of local public authorities and identify its impact on the territory, with the end purpose of obtaining a snapshot of the state-of-the-art within local authorities, verifying the role of regional government and measuring performance in Italian provincial capital towns and major cities.


The Digital School: In continuation with the survey conducted in 2016, we will investigate how widely schools across the country use digital processes for their administration work, focusing our attention on quantifying the ensuing savings and the increased efficiency resulting from digital organisational and management processes.


The Digital Process for Paying Public Authorities: Monitor the propagation of digital payments, in continuity with the study we started back in 2012, looking carefully at the organisational and technological models that are beginning to be used on a wide-spread scale. We will focus, in particular, on the process of registering on and using the digital payment system pagoPA, and evaluate the implications of several new digital payment services for public authorities and the general public.


The Procurement Process in Public Authorities:the survey will concentrate on the organisational and technological arrangements within local authorities, introducing performance indicators to the study. In continuity with the past two years of research, we will update our survey on the digital platforms put in place by third parties known as “soggetti aggregatori”, which are qualified central purchasing bodies for acquiring an aggregation of goods and services on behalf of local governments in Italy.


Sponsorship opportunities

Every year more than 300 companies join the Digital Innovation Observatories activities, getting in touch with the corporate, institutional and academic decision makers

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Partners and Sponsors

For further information, collaboration and support requests for the other researches of the E-government Observatory, please contact Michele Benedetti (email: michele.benedetti@polimi.it) and/or Laura Vergani (email: laura1.vergani@polimi.it).