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Companies can no longer rely on transactional systems for their business processes. The growing need to expand their computing power to the mutual sharing processes that take place between people engaged at work is spreading throughout large companies, and even catching the eye of SMEs. The snapshot that emerges from the research carried out by the Observatory for Collaborative Business Applications confirms that it is at last possible to combine transactional-type computer solutions with computer solutions for the type of two-way exchanges that take place between people in a company. Looking at the large companies, 61% have started or are embarking upon projects that will help mutual sharing processes between people, with a growth of 22% compared to the previous year. For SMEs, the topic is beginning to be of interest, with collaborative projects recorded in 20% of cases. Looking at the types of systems introduced, the projects typically involve collaborative tools (54%), document archiving systems (46%) and workflow management (36%). The study confirms that companies are interested in enabling the delivery of services through mobile channels (37%). These tools are included with the company’s IT procedures, with various level of maturity, in the perspective of a support system integrated with the collaborative processes. The positon gained by Social Business Collaboration is still an open challenge, but are of great potential and can be seen as a major path for the evolution of company IT systems.
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