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Over half of Italian professional practices have increased revenues and profitability in 2015 but growth is strongest for those who invested in advanced technologies. Average ICT expenditure per firm is 9K euros. Future investments will be primarily for electronic document management and digital storage software, activity and document sharing portals, but the most advanced look favourably upon business intelligence and workflow management solutions. About one third of professionals is responsive to change and open to intensive use of digital technologies.
Lawyers, Accountants and Labour Consoultants: which office for the future?
Digital technology has so far failed to impose itself on a large scale. Of the budget allocated to ICT, which differs on average from one category to the next, only about 25% is used on truly innovative (...)
To ensure an omnichannel experience to consumers it is necessary to adopt a data strategy throughout the entire customer relationship process (from communication to sales to post-sales). (...)