The E-government Observatory intends to act as a meeting point and debating centre for all public and private sector bodies that wish to be involved in the process of updating the Italian public sector. An essential feature of this process is to identify the best solutions affecting organisation and management processes and technology and helping their distribution.
The Observatory’s work consists of:
- programming this area of research by selecting a selection of services (innovation management, combined management for local functions, re-use, open government, purchases in the public sector, payments to public authorities, DB integration, SUAP - a one-stop production development centre) which will be investigated and used to design models of analysis and measurement;
- optimising the models elaborated by carrying out tests on selected cases;
- evaluating the impact on users of simplified digital services and functions implemented by public authorities;
- designing and delivering surveys to directors and CEOs of central, regional and local government for the purpose of gathering quantitative data;
- preparing and extending CATI (computer-aided telephone interview) surveys to potential users of public sector services (companies, intermediaries and the public);
- carrying out a comparative analysis of significant cases through interviews with managers of public authorities and companies within public authority control, and gathering internal data and information;
- conducting benchmark analyses on the services delivered by the banking world through alternative channels;
- writing and publishing a report illustrating the main findings of our research;
- organising four intermediate closed-door workshops on specific topics covered in detail, inviting the main players belonging to the private and public sectors; the intermediate analysis results are revealed at these workshops;
- organising a final convention held at Politecnico di Milano
The 2016 Research conducted by the E-government Observatory has been made with the support of Agenzia per l’Italia Digitale, Presidenza del Consiglio dei Ministri, ABI Lab, AIIP, ANCI, ANP, CISIS, Deloitte, Doxa, EasyGov Solutions, GFINANCE, Unioncamere, UPI; and the support of Consorzio CBI, Linea Com; in partnership with Gruppo ICBPI, Poste italiane, Progetti e Soluzioni.
For further information, collaboration and support requests for the other researches of the E-government Observatory, please contact Michele Benedetti (email: firstname.lastname@example.org) and/or Laura Vergani (email: email@example.com).